Customer Support Agent, AI SaaS | NYC
Autogenai • New York
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Customer Service Representative Jobs in New York
25 positions available in NY. America's financial capital with 450K+ finance, tech, and creative jobs
Customer Support Operations Manager
Sienna Charles • New York, NY
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Start My Free SearchRamp Agent (Customer Service Agent) - JFK
Delta Air Lines • New York, NY, US
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Customer Support Specialist
MLabs • New York, NY
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Assistant Customer Service Manager
Wyndham Hotels & Resorts • New York, NY, US
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$85,000 - $95,000
Related Roles in New York
Customer Service Representative in Other Cities
Explore employers on the map — New York
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Explore employers on the map — New York
What Does a Customer Service Representative Do?
Customer service representatives are the voice of a company: they answer questions, resolve complaints, process orders and returns, and turn frustrated customers into loyal ones. The work spans phone, email, chat and in-person counters.
Customer Service Representative Salary in New York
Typical US salary range: $32K - $48K. In Europe: €22K - €32K. Typical US salary range: $32K - $48K. In Europe: €22K - €32K. Cost of living in New York is very high compared to other cities.
Most In-Demand Skills
Active Listening
Clear Communication
Patience
CRM Tools
Conflict Resolution
Multitasking
The New York Job Market
America's financial capital with 450K+ finance, tech, and creative jobs. NYC's job market is increasingly diversified with major tech expansion challenging traditional finance dominance in 2026.
Top industries: Finance, Technology, Media & Entertainment, Healthcare.
Excellent public transit, but remote work is reshaping commute patterns across the tristate area.
Career Path & 2026 Trends
Customer service reps move up to team lead, quality coach or customer success roles, or branch into sales, operations and account management. AI chatbots absorb the simple tickets, so 2026 hiring concentrates on agents who can handle complex, emotionally charged cases — empathy is the differentiator, not speed.
Interview Tip
Tell the story of one angry customer you turned around: what they said, what you did, and what they said afterwards. Specifics beat adjectives.
How to Find a Customer Service Representative Job in New York?
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