Customer Support Specialist

<p><br><strong>Job Overview</strong><br><br><br>Fugro, a world-leading Geo-data specialist, is seeking a dedicated and professional <strong>Customer Support Specialist</strong> to join our team. We use the power of Geo-data to unlock the secrets of the Earth, building a safer and more livable world in collaboration with our clients. This <strong>Full-Time</strong> position, and offers a competitive hourly wage of <strong>$28.45 - $31.26 USD</strong>. The successful candidate will be a crucial link between our company and our clients, ensuring a seamless, positive, and effective support experience that reflects Fugro's commitment to excellence.<br><br><br><strong>Responsibilities</strong><br><br><br>* Serve as the first point of contact for clients, managing inbound enquiries via phone, email, and our support portal with professionalism and efficiency.<br><br>* Provide accurate, valid, and complete information by using the right methods and tools.<br><br>* Identify and assess clients' needs to achieve satisfaction, troubleshooting issues and providing appropriate solutions and alternatives within the time limits.<br><br>* Maintain comprehensive and accurate records of client interactions, processing client accounts and filing documents.<br><br>* Collaborate closely with internal technical and project teams to escalate and resolve more advanced issues.<br><br>* Develop a strong understanding of Fugro’s services and solutions to effectively address client queries.<br><br>* Contribute to team efforts by accomplishing related results as needed and actively participating in process improvement.<br><br><br><strong>Qualifications</strong><br><br><br>* Proven experience in a customer support or client service role, preferably within a technical or B2B environment.<br><br>* Exceptional communication and interpersonal skills, with a strong command of written and spoken English.<br><br>* Excellent problem-solving skills and the ability to think critically and analytically.<br><br>* Proficiency in using CRM systems and other customer service software.<br><br>* Strong organizational skills with the ability to multitask, priorities, and manage time effectively.<br><br>* A client-oriented attitude with a high degree of patience and empathy.<br><br>* An interest in technology, earth sciences, or engineering would be advantageous but is not essential.<br><br>&nbsp;</p>