Customer Service Representative I

**About NYC Health \+ Hospitals** --------------------------------- MetroPlus**Health** provides the highest quality healthcare services to residents of Bronx, Brooklyn, Manhattan, Queens and Staten Island through a comprehensive list of products, including, but not limited to, New York State Medicaid Managed Care, Medicare, Child Health Plus, Exchange, Partnership in Care, MetroPlus Gold, Essential Plan, etc. As a wholly\-owned subsidiary of NYC Health \+ Hospitals, the largest public health system in the United States, MetroPlus**Health**'s network includes over 27,000 primary care providers, specialists and participating clinics. For more than 40 years, MetroPlus**Health** has been committed to building strong relationships with its members and providers. **Duties \& Responsibilities** ------------------------------ **Purpose of Position**: Under supervision, identifies qualified participants and educates them as to the benefits of selecting MetroPlus as a managed care provider. Achieves predetermined monthly enrollments based on regularly updated goals and objectives. May provide training of and/or supervision to subordinate staff, and maintains positive public relations presence within the community. **Examples of Typical Tasks**: 1\. Implement methods, activities and action plans necessary to achieve daily, weekly and monthly objectives. 2\. Presents clear and accurate information regarding health plan to eligible recipients and community\-at\-large. 3\. Performs group and individual presentations for purpose of educating and enrolling qualified participants in a variety of arenas including but not limited to income support centers, provider sites, churches, WIC programs and shelters. 4\. Presents MetroPlus Health Plan information to HHC employees at annually designated open enrollment periods. 5\. Performs telemarketing activities as appropriate for purposes of enrollment and follow\-up activity.