Customer Service Representative Jobs in Washington DC

Government, defense, consulting, healthcare, and professional services

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Client Services, Project Coordinator

USTransPerfect • Washington DC, Maryland, United States

hybrid 37d ago
~ $129,800 - $219,500
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Account Executive

USTransPerfect • Washington DC, Maryland, United States

onsite 37d ago
~ $55,351 - $109,787
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Business Development Representative

USTransPerfect • Washington DC, Maryland, United States

onsite 37d ago
~ $55,351 - $109,787
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Account Manager

USTransPerfect • Washington DC, Maryland, United States

onsite 37d ago
~ $55,351 - $109,787
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Account Executive

USCaylent • Washington DC, USA

22d ago
$75,000 - $80,000
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Related Roles in Washington DC

Consultant Sales Representative

Customer Service Representative in Other Cities

Arlington (VA) Alexandria (VA) Baltimore (MD) Harrisburg (PA) Richmond (VA) Wilmington (DE) Philadelphia (PA) Newport News (VA) Norfolk (VA) Trenton (NJ)
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What Does a Customer Service Representative Do?

Customer service representatives are the voice of a company: they answer questions, resolve complaints, process orders and returns, and turn frustrated customers into loyal ones. The work spans phone, email, chat and in-person counters.

Customer Service Representative Salary in Washington DC

The median salary for a Customer Service Representative in Washington DC is $49,946 per year. The range is $41K - $62K (P10: $36,868, P90: $78,080). (BLS OEWS 2025) Typical US salary range: $32K - $48K. In Europe: €22K - €32K. Cost of living in Washington DC is very high compared to other cities.

Most In-Demand Skills

Active Listening Clear Communication Patience CRM Tools Conflict Resolution Multitasking

The Washington DC Job Market

Government, defense, consulting, healthcare, and professional services. Government, defense contracting, and consulting drive a stable, high-paying market.

Top industries: Government & Defense, Consulting & Professional Services, Healthcare, Education.

WMATA Metro provides extensive public transit; federal contracting culture supports remote work arrangements.

Career Path & 2026 Trends

Customer service reps move up to team lead, quality coach or customer success roles, or branch into sales, operations and account management. AI chatbots absorb the simple tickets, so 2026 hiring concentrates on agents who can handle complex, emotionally charged cases — empathy is the differentiator, not speed.

Interview Tip

Tell the story of one angry customer you turned around: what they said, what you did, and what they said afterwards. Specifics beat adjectives.

How to Find a Customer Service Representative Job in Washington DC?

iampro.io aggregates listings from 40+ sources (Indeed, LinkedIn, and more) and uses AI to analyze each posting against your profile. With 0 current Customer Service Representative listings in Washington DC, you get honest match scores, red flag detection, and personalized CV advice — all for free.

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