Customer Service Representative

Description: For over 75 years, Terrazzo and Marble Supply Co. (T\&M) has been one of the largest distributors of natural stone slab and tile, quartz surfacing, and a manufacturer of poured\-in\-place terrazzo and resinous flooring. As a **100% EMPLOYEE\-OWNED** company, we believe that the cornerstone of success is our employee\-owners' teamwork and dedication. We are looking to add a Full\-time **Customer Service Representative** to our growing team. This important role is responsible for providing customers with courteous customer service in person, over the phone, or over email; strives to retain present customers and develop new business by extending professional and efficient service and suggesting additional services and products to serve customers’ needs. **Duties and Responsibilities**: * Answers phones, takes customer orders, coordinates pickups and shipments between customers and the warehouse. * Provides timely resolution of customer complaints, concerns, and inquiries. * Builds effective relationships and trust with customers and potential customers by listening to their needs and informing them about the products and services that are most appropriate to their situation. * Responds effectively to customers' inquiries. * Prepares quotes, reports, and correspondence as needed. * Provides coverage for team members when they are not available. * Performs other duties as assigned by supervisor. Requirements: **What you need to get the job done:** * 1\-2 years of Customer Service experience with handling difficult or emotional customer situations. * Strong communication skills, both written and verbal. This role involves answering customer phone inquiries and replying to customers with detailed information. * Proficient with order processing software and systems. * Dependability and Reliability: Takes responsibility for own actions; Keeps commitments; Commits to scheduled work hours. Completes tasks on time or notifies the appropriate person with an