Front Desk Supervisor

Supervise front desk operations in accordance with established guest service, quality and sustainability standards. **Your Growth Path** Assistant Front Office Manager – Front Office Manager – Assistant General Manager **Your Focus** * Interview, select, train, schedule, coach, and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values. * Resolve guest complaints and concerns by conducting thorough research of the situation and determining the most effective solutions. * Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. * Participate in lobby ambassador and other activities related to interacting with guests on an individual level, thus creating a relationship and culture that will result in repeat stays. * Oversee front office operations in the absence of the Front Office Manager or Assistant General Manager. * Perform bookkeeping activities such as balancing accounts and conducting audits. * Make and confirm reservations. * Promote company and brand\-specific marketing programs. * Greet guests immediately upon arrival; register and assign guests to hotel rooms. * Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate. * Compute bills, collect payments, handle cash, and make change for guests. * Close out guest accounts at time of check out. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances. * Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies. * Ensure hotel entrance, reception and other public areas are properly maintained in regards to cleanliness and appearance. * Follow sustainability guidelines and practices related to HHM’s EarthView program. * Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards. * Perf