CSR - Customer Service Representative (Caskey Dry Cleaners)

Customer Service Representative Join Our Team! Are you friendly, dependable, and passionate about helping people? Are you looking for a company that values you as an individual and offers true opportunity for growth? If so, we are looking for you. We are seeking an enthusiastic Customer Service Representative to become an important part of our retail operations team. In this role, you will be the face of our business...helping customers, solving problems, and creating positive experiences every day. If you enjoy working with people, thrive in a fast\-paced environment and take pride in attention to detail and delivering outstanding service, we would love to meet you. What You'll Do * Greet and assist customers in person and over the phone with professionalism and a positive attitude. * Answer questions about our services and provide solutions to customer concerns. * Process incoming and outgoing customer transactions accurately and responsibly. * Maintain customer records and perform data entry with attention to detail. * Follow up with customers regarding inquiries, service requests, and feedback. * Help identify opportunities to improve customer satisfaction and service quality. * Work closely with team members to ensure a welcoming environment and efficient customer experience. * Represent our company with a friendly, helpful and professional demeanor at all times. What We're Looking For * Previous customer service, retail, hospitality or client\-facing experience is preferred. * Strong communication and interpersonal skills. * Excellent attention to detail and organizational abilities. * Comfortable handling cash and processing transactions accurately. * Ability to multitask and remain calm in a busy environment. * Problem\-solving skills and a genuine desire to assist customers. * Basic computer and data entry proficiency. * Bilingual candidates are encouraged to apply. Why Join Us? * Friendly and supportive team environment * Opportunity to build va