Customer Service Agent - VIP Lounge

**Overview** Global Lounge is seeking customer service staff for a VIP lounge in Chicago O'Hare Int'l Airport with a strong background in customer experience, positive employee leadership skills, and solid business acumen. The description below indicates the general overall requirements of the position. **Responsibilities may include** * Greet, receive and bid farewell customers at Front Desk in a friendly and professional manner * Operate point of sales system and lounge access system. * Maintain knowledge of all types of accesses to the lounge and ensure proper admission instructions are followed. * Make boarding announcement. * Meet and Greet passengers and escort them to lounge seating area as required and handle general passenger inquiries. * Carry out regular checks of all areas of the Lounge. * Offer high level of consistent, personalized, sincere and engaging service * Proactively seek out passengers requiring additional customer service care and attention. * Replenish food and beverages at buffet and refrigerators in a timely manner. * Re\-stock coffee cups, plates, bowls, glasses, napkins and cutlery especially peak hours as required * Maintain cleanliness of coffee, bar and buffet areas at all times * Communicate constantly with the kitchen to ensure product is ready for placement when required * Clear all dirty dishes and make sure all tables are clean and assisting clients with any needs they may have. * Maintain all the seating areas in order and furniture shall always be placed accordance to original design, TVs on at all times, volume maybe muted. * Ensure the services, hygiene, cleanliness, and tidiness of the Lounge achieve total customer satisfaction and meet company standards. * Wipe down tables and chairs continually * Work closely with team members to meet and exceed customer’s service expectations. * Ensure compliance with Company policies, procedures and service standards * All services shall be performed on a regular basis to assure sup