Retail Sales Associate (Seasonal)

**Who We Are:** Since 1906, New Balance has empowered people through sport and craftsmanship to create positive change in communities around the world. We innovate fearlessly, guided by our core values and driven by the belief that conventions were meant to be challenged. We foster a culture in which every associate feels welcomed and respected, where leaders and creatives are inspired to shape the world of tomorrow by taking bold action today. **JOB MISSION** Retail Sale Associates ensure our retail stores operate smoothly and provide exemplary customer service. Educated with expert product knowledge, they utilize proper selling techniques to assist customers throughout every step of the transaction process, always positively representing the New Balance brand. **MAJOR ACCOUNTABILITIES** * Provide customer service using proper selling techniques, product knowledge, and the **GUEST** service model: + **G**reet and make customer contact + **U**nderstand the customer's needs + **E**ducate the customer on product features and benefits + **S**olve any customer problems/answer any questions + **T**ransact the sale through suggestive selling, multiple selling, and effective closing * Correctly measure and fit customers with appropriate NB product * Inform customers about any promotions we have running * Keep the floor always looking its best – neat, organized, and well stocked * Make sure items are labeled and price marked properly * Protect our products by greeting customers, attaching/detaching security tags, monitoring floor merchandise, reporting shrinkage and security violations, etc. * Follow safety regulations, including proper lifting procedures and timely reporting of all accidents and near misses **REQUIREMENTS FOR SUCCESS** * Must be 18 years of age or older. * Should be a people person! * Past retail experience preferred, but not necessary * Strong customer service and verbal communication skills * Demonstrated ability to flourish in a team envi