IT Support & Workplace (ITSW) Agent (f/m/d)
Bertelsmann SE & Co. KGaA • Berlin, Berlin
27 positions available in Berlin. Germany’s most diverse market — services, public sector, healthcare, creative industries, and a big startup scene
Bertelsmann SE & Co. KGaA • Berlin, Berlin
COMLINE Computer + Softwarelösungen • Berlin, Berlin
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CBXNET • Berlin, Berlin
UP42 GmbH • Berlin, Berlin, Germany
Researchgate • Berlin
Humanitize GmbH • Berlin
DIS AG Germany • Berlin, Berlin
Vilo-Personal GmbH Leipziger P • Berlin, Berlin
Werhahn & Nauen SE & Co. OHG vertreten durch Basalt-Actien-Gesellschaft • Berlin, Berlin
wu personal GmbH Berlin • Berlin, Berlin
Becker Büttner Held Rechtsanwälte Steuerberater Unternehmensberater PartGmbB • Berlin, Berlin
Misterspex • Berlin Headquarters, Germany
Explore employers on the map — Berlin
IT support professionals provide technical assistance to end users, troubleshooting hardware and software issues, managing user accounts, and ensuring systems run smoothly. They are the first line of support for internal and external users.
Typical US salary range: $45K - $75K. In Europe: €30K - €50K. Typical US salary range: $45K - $75K. In Europe: €30K - €50K. Cost of living in Berlin is high compared to other cities.
Germany’s most diverse market — services, public sector, healthcare, creative industries, and a big startup scene. Germany's most varied market, hiring across services, the public sector, healthcare, creative work, and tech.
Top industries: Services & Public Sector, Healthcare, Creative Industries, Technology.
BVG U-Bahn is excellent; startup culture is highly remote-friendly with global talent pools.
IT support professionals typically advance to senior support specialist, IT technician, or transition to IT administration or systems engineering roles. IT support in 2026 is increasingly remote-first with AI chatbots handling first-level triage, making technical depth and soft skills more valuable.
Describe your approach to resolving a complex ticket—focus on methodical troubleshooting, documentation, and how you prevented the issue recurring.
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