Lead Retail Customer Service Associate
FedEx Office • Minneapolis, MN, US
onsite
$19,000 - $22,000
Customer Service Representative Jobs in Minneapolis
5 positions available in MN. Business software capital with 240K+ software, healthcare, and finance roles
Customer Service Parcel Specialist
FedEx Office • Minneapolis, MN, US
onsite
$18,000 - $21,000
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Customer Service Representative in Other Cities
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What Does a Customer Service Representative Do?
Customer service representatives are the voice of a company: they answer questions, resolve complaints, process orders and returns, and turn frustrated customers into loyal ones. The work spans phone, email, chat and in-person counters.
Customer Service Representative Salary in Minneapolis
Typical US salary range: $32K - $48K. In Europe: €22K - €32K. Typical US salary range: $32K - $48K. In Europe: €22K - €32K. Cost of living in Minneapolis is moderate compared to other cities.
Most In-Demand Skills
Active Listening
Clear Communication
Patience
CRM Tools
Conflict Resolution
Multitasking
The Minneapolis Job Market
Business software capital with 240K+ software, healthcare, and finance roles. Minneapolis punches above its weight with strong enterprise software culture and healthcare IT innovation ecosystems.
Top industries: Enterprise Software, Healthcare, Finance, Manufacturing.
Metro Transit provides transit; tech companies emphasize four-day work weeks and hybrid flexibility.
Career Path & 2026 Trends
Customer service reps move up to team lead, quality coach or customer success roles, or branch into sales, operations and account management. AI chatbots absorb the simple tickets, so 2026 hiring concentrates on agents who can handle complex, emotionally charged cases — empathy is the differentiator, not speed.
Interview Tip
Tell the story of one angry customer you turned around: what they said, what you did, and what they said afterwards. Specifics beat adjectives.
How to Find a Customer Service Representative Job in Minneapolis?
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