Ticket/Gate Agent (Customer Service Agent) - BOS
Delta Air Lines • Boston, MA, US
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Customer Service Representative Jobs in Boston
10 positions available in MA. Biotech and finance powerhouse with 290K+ life sciences, finance, and education tech jobs
Ramp Agent (Customer Service Agent) - BOS
Delta Air Lines • Boston, MA, US
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Start My Free SearchCargo Agent (Customer Service Agent) - BOS
Delta Air Lines • Boston, MA, US
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Customer Service Representative
U-Haul • Boston, MA, US
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$15,000 - $18,000
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Customer Service Representative in Other Cities
Explore employers on the map — Boston
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Explore employers on the map — Boston
What Does a Customer Service Representative Do?
Customer service representatives are the voice of a company: they answer questions, resolve complaints, process orders and returns, and turn frustrated customers into loyal ones. The work spans phone, email, chat and in-person counters.
Customer Service Representative Salary in Boston
Typical US salary range: $32K - $48K. In Europe: €22K - €32K. Typical US salary range: $32K - $48K. In Europe: €22K - €32K. Cost of living in Boston is very high compared to other cities.
Most In-Demand Skills
Active Listening
Clear Communication
Patience
CRM Tools
Conflict Resolution
Multitasking
The Boston Job Market
Biotech and finance powerhouse with 290K+ life sciences, finance, and education tech jobs. Boston's biotech cluster and prestigious universities create unmatched life sciences and medical device innovation.
Top industries: Biotechnology, Finance, Education Technology, Healthcare.
Excellent MBTA public transit; prestigious companies offer competitive remote options for talent retention.
Career Path & 2026 Trends
Customer service reps move up to team lead, quality coach or customer success roles, or branch into sales, operations and account management. AI chatbots absorb the simple tickets, so 2026 hiring concentrates on agents who can handle complex, emotionally charged cases — empathy is the differentiator, not speed.
Interview Tip
Tell the story of one angry customer you turned around: what they said, what you did, and what they said afterwards. Specifics beat adjectives.
How to Find a Customer Service Representative Job in Boston?
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