Customer Service Advisor

<p><b>Why USAA?</b></p> <p>At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.</p> <p></p> <p>Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.</p> <p></p> <p></p> <p><b>The Opportunity</b></p> <p><span>As a dedicated <b>Manager, General Lines,</b> </span> you will coach, mentor, and develop General Lines Account Managers to provide members and nonmembers with Commercial Lines Insurance solutions. Uses knowledge of Commercial Insurance marketplace to support Commercial teams throughout the client life cycle. Accountable for team performance and deliverables. Collaborates with carriers on process improvements, issues, exceptions, and trends</p> <p></p> <p><span>This position can work<b> remotely</b> in the continental U.S. with occasional business travel.</span></p> <p></p> <p><b>What you'll do:</b></p> <ul><li><p>Collaborates with internal and external partners (alliance carrier underwriting, product management) to report needs, issues and exceptions.</p></li><li><p>Supports achievement of business objectives including compliance and regulatory action, revenue/growth targets, call center performance and product performance through effective management.</p></li><li><p>Maintains high degree of high value and/or commercial lines industry expertise and knowledge of industry trends to facilitate and support the technical and interpersonal skills development of their team.</p></li><li><p>Drives business results and revenue/product goal attainment; ensures team members provide appropriate product solutions to meet member needs.</p></li><li><p>Responsible for leading team in support of achieving individual and team goals, holding them a