On-Call Concierge, Hope Lodge

**Location** St Louis, Missouri **Position Type** Part time At the American Cancer Society, we're working to end cancer as we know it, for everyone. Our employees and 1\.3 million volunteers are raising the bar every single day. We are a culture comprised of diverse backgrounds and experience, to better serve our communities. The people who work at the American Cancer Society focus their diverse talents on our lifesaving mission. It is a calling. And the people who answer it are fulfilled. The Concierge serves as the first point of contact for guests, managing front desk operations and ensuring a welcoming, safe, and supportive environment. This role assists with guest check\-in/out, responds to inquiries, and coordinates transportation and security. The pay rate for this role is $18\.59/hr. ESSENTIAL FUNCTIONS: * Greet guests and manage check\-in and check\-out procedures (30%) * Provide information about lodge amenities and community resources (20%) * Coordinate transportation \& EMPOWER Program services and schedules (15%) * Respond to guest requests, concerns, and emergencies (15%) * Maintain organized front desk area and accurate guest records (10%) * Monitor lobby security and implement safety protocols (10%) EXPERIENCE/QUALIFICATIONS: * High School Diploma or Equivalent * Additional education or training in hospitality management or customer service is a plus. * Previous experience in hospitality, guest services, or a related field is preferred. * Minimum 1 year of Customer Service Experience KNOWLEDGE, SKILLS, AND ABILITY: * Strong communication and interpersonal skills * Ability to work independently and multitask * Proficiency in Microsoft Office and multi\-line phone systems * Excellent customer service and problem\-solving skills * Ability to work flexible hours including evenings/weekends TRAVEL REQUIREMENTS: * Minimal travel required PHYSICAL REQUIREMENTS: * The role may require extended periods of standing and walking, particularly durin