Campus Safety Officer

Description: **SUMMARY AND OBJECTIVE** As part of the MCAD Community and the Campus Safety team, the Campus Safety Officer is responsible for ensuring a safe and secure campus environment while providing a high level of customer service. All duties will be carried out in accordance with local, state and federal laws, as well as college policies. The Campus Safety Officer must be sensitive to college needs, employee and student goodwill, and overall brand equity of MCAD as an employer and educational institution. **PRIMARY RESPONSIBILITIES** * Performs all duties with customer service and compassion in mind, as it relates to students, staff, faculty, and MCAD guests. Builds and maintains professional relationships with MCAD community members, including students, staff, faculty, guests, prospective students, etc. * Communicates directly with community members and campus visitors either by telephone, electronically, or face to face; responds promptly to questions, inquiries, customer concerns, etc. handling and resolving when possible, with professionalism and clarity. * Patrol the college buildings and property surrounding the campus, remaining alert for all accidents, incidents, and irregularities, and reporting all such conditions. * Responds to incoming calls, respond to those related to the scope of Campus Safety, and appropriately routes those not in scope. * Respond to emergencies by assessing the situation, employing tact, diplomacy, respect, and individual judgment to remedy and/or maintain control and calm. * Monitor Campus Safety systems, responding and escalating as needed. * Prepare necessary reports relating to all incidents encountered on applicable forms in a precise manner acceptable for outside distribution. * Record and secure all lost and found items, and follow Campus Safety procedures for returning the property to the owner. * Enforce parking rules and regulations for all MCAD parking locations. * This position is considered essential personne