Senior Customer Service Specialist

At MGIC, we take pride in knowing that what we do matters. As pioneers of private mortgage insurance, we help people achieve homeownership sooner \- making affordable low\-down\-payment mortgages a reality. Our efforts have helped more than 14 million people get the keys to their own homes sooner than otherwise possible. Every position is critical to our company's success \- from the analytical to the technical; from the innovative to the operational. The customer\-facing roles to behind\-the\-scenes experts, we're all part of one team. We're an organization with a national footprint that's large enough to never lack for a new challenge, but small enough for an opportunity to make an impact and influence decisions. Come make a difference at MGIC. **Schedule:** The position's standard hours are 8:30am \- 5:00pm (cst). However, occasional shifts between 7:00am \- 7:00pm (cst) may be required to ensure coverage. **Work Location:** Home office candidates preferred, but remote candidates are encouraged to apply. **PURPOSE** React and respond with expertise in resolving a variety of business transaction issues, while building and maintaining relationships, through resolution for MGIC’s internal and external customers. **PRIMARY DUTIES AND RESPONSIBILITIES** *The following statements describe the general nature of work performed by people assigned to this job, may not be performed by all individuals in this job, and are not a complete list of all job duties required.* * Responds to a wide variety of inquiries and requests by way of phone, email, Teams and meeting representation from both internal co\-workers/departments and external customers. * Acts as subject matter expert for business transaction problems through research and/or using precedents for resolution appropriate to situation. * Primary contact and support for multiple MGIC websites and products programs within MGIC.com. * Perform basic troubleshooting on integrations with our integrated loan originat