Sr Customer Support Representative (Vetify Fulfillment Representative) - Bilingual French/English

<p>The Vetify Fulfillment Representative (Sr Customer Support Rep) will assist end-users in maximizing the value of the Avetta platform by supporting compliance workflows, verifying documentation, and resolving inquiries across multiple service channels. This role plays a critical part in ensuring supplier success and satisfaction through timely, accurate, and professional support.&nbsp;<strong>This position requires full fluency in both French and English, both verbally and in writing.</strong></p> <p><strong>If residing within commutable distance to one of our offices, a hybrid schedule would be required (3 days in office, 2 days work from home). Remote work may be considered for those outside of commutable distance.&nbsp;</strong></p> <p><strong>Pay rate: $18.50 USD/hour</strong></p> <p><strong>This position starts on August 10 and requires 100% attendance for 8 weeks of training (Monday-Friday, 9 am-6 pm MT).</strong></p> <p><u>ESSENTIAL DUTIES AND RESPONSIBILITIES:</u></p> <ul> <li>Guide suppliers through Avetta’s products and assist with navigation, task completion, and compliance workflows</li> <li>Own the supplier experience by managing assigned accounts and building strong, trust-based relationships</li> <li>Proactively monitor supplier progress and follow up to ensure timely completion of compliance tasks</li> <li>Verify technical and regulatory documents submitted by suppliers, including insurance certificates and safety documentation</li> <li>Record and track customer inquiries, complaints, and feedback in internal systems (e.g., Salesforce)</li> <li>Collaborate with internal departments to resolve customer requests and escalate issues as needed</li> <li>Identify and document product defects and usability gaps reported by users</li> <li>Handle and resolve customer complaints with professionalism and empathy</li> <li>Uphold Avetta’s core values by delivering respectful, fair, and knowledgeable service in every interaction</li> <li>Regular and predictive attendance</li> </ul> <p><u>IDEAL EXPERIENCE, EDUCATION &amp; TRAINING:</u></p> <ul> <li>1–2 years of experience in customer service, preferably in a SaaS or cloud-based environment, Avetta-specific experience preferred</li> <li>Strong communication skills, both written and verbal</li> <li>High attention to detail and ability to multitask in a fast-paced setting</li> <li>Proficiency in desktop productivity tools (e.g., Word, Excel)</li> <li>Aptitude for learning new software systems and business processes</li> <li>Self-motivated with a passion for helping customers</li> <li>Bachelor’s degree preferred; Associate degree considered</li> </ul>