Customer Support Associate

Customer Support Associate **\- Full\-Time \| Cincinnati, OH** ***Join Our Team as a Customer Support Associate*** We're looking for a friendly, professional, and solution\-oriented Customer Support Associate to join our team in Cincinnati, Ohio. In this role, you'll be the first point of contact for customers, providing outstanding service and helping resolve enquiries with efficiency and care. Whether you have previous experience in customer service, retail, hospitality, call centres, or office administration or you're looking to start a rewarding career in customer support, we provide comprehensive paid training and ongoing development to help you succeed. Key Responsibilities As a Customer Support Associate, you will: * Respond to customer enquiries via phone, email, and live chat * Provide accurate information about products, services, and company policies * Resolve customer issues efficiently while maintaining a positive experience * Process customer requests, account updates, and service changes * Escalate complex enquiries to the appropriate department when necessary * Accurately document customer interactions and maintain records * Collaborate with colleagues to ensure timely resolution of customer concerns * Contribute to maintaining high customer satisfaction and service standards What We're Looking For The ideal candidate will have: * A positive, customer\-focused attitude * Excellent verbal and written communication skills * Strong problem\-solving and active listening abilities * Good organisational skills and attention to detail * The ability to multitask and work effectively in a fast\-paced environment * Basic computer proficiency and confidence using multiple systems * Previous experience in customer service, retail, hospitality, or a support role is preferred but not required What We Offer * Competitive full\-time salary * Paid training and ongoing professional development * Health, dental, and vision insurance * Paid time off and compa