Auto Glass Customer Service

**Glazton Auto Glass** is a growing, locally owned auto glass company in Raleigh, NC, specializing in windshield replacement, auto glass repair, ADAS calibrations, mobile service, and insurance claims. We're looking for an energetic, customer\-focused professional who enjoys helping people and thrives in a fast\-paced environment. What You'll Do This role is more than answering phones—you'll be responsible for converting incoming calls, texts, website inquiries, and insurance referrals into booked appointments and satisfied customers. **Responsibilities include:** * Answer inbound calls, texts, emails, and online inquiries * Schedule mobile and in\-shop appointments * Provide quotes and explain repair/replacement options * Assist customers with insurance claims * Coordinate schedules with technicians * Follow up on estimates and unsold quotes * Process payments and maintain accurate customer records * Deliver exceptional customer service and encourage Google Reviews Qualifications * High school diploma or GED * Excellent communication and customer service skills * Strong computer and multitasking abilities * Reliable, organized, and detail\-oriented * Previous customer service, automotive, collision, or auto glass experience is preferred but not required * Bilingual (English/Spanish) is a plus Benefits * Competitive hourly pay (based on experience) * Performance bonus opportunities * Paid training * 56 hours of Paid Time Off (PTO) annually * Six paid holidays: * New Year's Day * Independence Day * Thanksgiving Day * Day After Thanksgiving * Christmas Eve * Christmas Day * Employee discounts on auto glass services * Health reimbursement benefits (subject to eligibility) * Career growth opportunities in a fast\-growing company Performance Expectations Success in this role is measured by lead conversion, scheduling accuracy, customer satisfaction, response times, and overall contribution to company growth. If you're passionate about helping customers, enjoy