Night Auditor/Front Desk

**Overview** Join our dynamic hospitality team as a Night Auditor/Front Desk Associate, where your energy and enthusiasm will shine through every guest interaction. In this vital role, you will be the first point of contact for our guests during overnight hours, ensuring a seamless and welcoming experience. Your expertise in hotel management, guest services, and multilingual communication will help create memorable stays and foster guest loyalty. This position offers an exciting opportunity to develop your hospitality skills while maintaining the smooth operation of our hotel during the night shift. **Duties** * Greet guests warmly upon arrival and assist with check\-in and check\-out procedures efficiently. * Manage multi\-line phone systems, respond to guest inquiries, and provide exceptional customer service with professionalism and courtesy. * Conduct nightly audits of guest accounts, ensuring accuracy in billing and reservations, while maintaining confidentiality. * Handle guest requests, resolve issues promptly, and ensure guest satisfaction throughout their stay. * Monitor security cameras, perform routine safety inspections, and report any irregularities or incidents to management. * Maintain accurate records of all transactions, shift reports, and incident logs to ensure seamless communication between shifts. * Assist with administrative tasks such as updating reservation systems, preparing reports, and supporting front desk operations as needed. **Skills** * Proven experience in hospitality management or hotel operations with a focus on front desk duties. * Exceptional customer service skills with a friendly, approachable demeanor. * Multilingual or bilingual abilities that facilitate communication with diverse guests. * Strong knowledge of hotel management software, reservation systems, and multi\-line phone systems. * Excellent phone etiquette and the ability to handle high\-pressure situations calmly and effectively. * Familiarity with guest relat