Front Desk Receptionist

The **Front Desk \& Authorization Coordinator** serves as the first point of contact for S\&M Therapy Center while providing essential administrative and clinical support that ensures the smooth operation of daily services. This position plays a vital role in coordinating prior authorizations, tracking evaluations and re\-evaluations, maintaining compliance with insurance and regulatory requirements, supporting audit readiness, assisting with patient scheduling, and delivering exceptional customer service to families, therapists, physicians, and insurance providers. The ideal candidate is highly organized, detail\-oriented, and proactive, with the ability to manage multiple priorities in a fast\-paced pediatric therapy environment. Success in this role requires excellent communication skills, strong problem\-solving abilities, and a commitment to accuracy, confidentiality, and outstanding customer service. By ensuring timely authorizations, complete documentation, and efficient coordination of patient care, the Front Desk \& Authorization Coordinator helps maintain uninterrupted therapy services while supporting the mission of **S\&M Therapy Center—impacting lives one child at a time.** * Serve as the primary point of contact by providing professional and courteous customer service to patients, families, therapists, physicians, and insurance representatives. * Manage prior authorizations, referrals, and insurance documentation to ensure uninterrupted therapy services. * Track evaluations and re\-evaluations to maintain compliance with insurance and regulatory deadlines. * Maintain accurate patient records, audit documentation, and electronic filing systems. * Coordinate scheduling for office\-based therapy services while ensuring alignment with authorized frequencies and durations. * Monitor documentation for completeness, accuracy, and compliance with clinic policies and payer requirements. * Communicate effectively with clinical and administrative staff regardi