Patient Service Representative I

Description: **GENERAL SUMMARY** The Patient Service Representative I is responsible for providing customer service and ensuring the patient experience, either by phone or in person, is exemplary. The Patient Service Representative I will coordinate clerical tasks such as answering the phones, greeting patients and visitors, and scheduling appointments in a professional and timely manner. They are responsible for moving the patients through the intake and checkout process including patient registration, scanning and filing medical records, collecting co\-payments, deductibles, and any outstanding balances. The Patient Service Representative I must ensure that all procedures, from identifying correct patient files to verifying insurance information, are closely followed to create a seamless patient experience between clerical and clinical staff. **ESSENTIAL JOB FUNCTION/COMPETENCIES** Responsibilities include but are not limited to: * Welcomes and greets all patients and visitors, in person or over the phone. * Is responsible for keeping the front desk area clean and organized. * Registers new patients and updates existing patient demographics by collecting detailed patient information including personal and financial information (ex. co\-payments and insurance cards). * Collects outstanding patient balances. * Obtains referrals and authorizations when required. * Scans incoming faxes, consents, reports, and all other patient information into patient chart. * Generates batch transmittal reports for each day. * Facilitates the patient flow by notifying the provider or other medical staff of the patients’ arrival, being aware of delays, and communicating with patients and clinical staff. * Schedules follow up services and office visits for patients. * Responds to inquiries by patients, prospective patients, and visitors in a courteous manner. * Keeps medical office supplies adequately stocked by anticipating inventory needs, placing orders, and monitoring office