Allround Reception Assistant – Porter

### **Objective** As an Allround Reception Assistant, you support the Front Office by welcoming guests, assisting with luggage, and providing information about the hotel and its surroundings. You ensure that the reception area and public spaces remain clean and well organised, assist with check‑in and check‑out procedures, and support other departments when required. This role offers a lot of variety and daily interaction with multiple departments, making each day different and dynamic. ### **Daily tasks** **Guest service:** welcoming guests and escorting them to their rooms; assisting with check‑in and check‑out procedures. **Luggage \& VIP service:** responsible for handling luggage (receiving, storing and issuing) and taking care of VIP arrangements. **Public areas \& exterior:** ensuring public areas remain clean and presentable, including the bar, restaurant, meeting rooms, corridors, lifts and stairwells, as well as inspecting and cleaning the pavement and façade around the hotel. **Safety:** carrying out a safety inspection round. ### **Teamwork and collaboration** In the role of Allround Reception Assistant – Porter, you work closely with colleagues from the Front Office and Housekeeping departments. Through good coordination, you jointly ensure a smooth arrival and departure for our guests and provide support where needed, including luggage handling and guest service requests. ### **Qualifications and skills** * Guest‑focused, professional and service‑oriented * Eye for detail, cleanliness and organisation * Practical mindset and physically able to lift luggage * Excellent command of Dutch and English, both spoken and written ### **Working conditions** * Shifts between 07:00 and 23:00 (depending on whether it’s a day or evening shift). * Working in the hospitality sector with a dynamic, international, and vibrant atmosphere. * Flexibility in working hours, including weekends and holidays. * Ability to stand and walk for extended period