Team Member

**At Caribou Coffee we create day\-making experiences that spark a chain reaction of** ***GOOD*** **! This is our purpose. Our team brings this to life by focusing on what’s really important around here –** ***TEAM, GUEST, BUSINESS*** **! It’s that simple. If you’re ready to work somewhere you can be yourself while making an impact on your community, creating life\-long relationships, and serving the best coffee around, join our herd! Apply today and be part of the ‘Bou Crew!** **Position Overview:** The Team Member is the core of the Caribou experience. They are responsible for creating day making experiences through delivering unparalleled guest service, making world\-class hand\-crafted beverages and bringing the Purpose and Values of Caribou to life in every interaction. **Core Responsibilities** * Provides incredible Guest Service by: + Developing personal ongoing relationships with guests + Practicing active listening and connection + Anticipating guest needs and proactively solving guest opportunities by demonstrating product knowledge and hospitality + Makes enthusiastic and knowledgeable recommendations to delight guests + Creating day making experiences that spark a chain reaction of GOOD * Hand\-crafts beverages to order per Caribou standard operating procedures * Heats, prepares, and serves Caribou food offerings to Caribou standard operating procedures * Floats between barista and guest service, and willingly fulfills all team member roles and responsibilities * Takes guest orders \& manages cash drawer and follows all cash handling policies and procedures * Maintains the look and feel of a well\-run store by following cleanliness, sanitization and organization standards * Actively thinks and acts upon what the team and guest will need in the future * Differentiates between problems that can be solved directly and when to ask for leader support * Understands that the team is managing multiple priorities and willingly takes direction from leade