Medical Screener - Reception Technician (Customer Service)

**Entity:** CSL Plasma **Job Category:** Plasma Operations **Job Family:** Plasma Center Operations **Job Type:** Part Time **Location****:** Philadelphia, Pennsylvania, United States **Employer Reference:** R\-285457 **Job Description** ------------------- **The Opportunity** Responsible for greeting donors at the plasma collection center and conducting a series of registration procedures to verify donor suitability for the plasma pheresis process. You will report to the Assistant Center Manager. **The Role** * In compliance with Standard Operating Procedures (SOPs), assists qualified donors in completing the screening process. The screening procedures includes but are not limited to: assessing the self\-administered health history, answering basic medical questions associated with the donation process, referring donors to medical staff when appropriate and performing health screening procedures such as blood pressure, pulse, weight, temperature. Performs finger stick to obtain sample to obtain donor’s hematocrit and total protein levels. * Upon completion of the appropriate training, may educate new donors on the use of therapeutic products made from donated plasma. This includes explaining the screening process, the health screening tests performed, the appointment system, donation fees, center policies, proper nutrition and any other information pertinent to the donor. Ensure that all donor questions are answered timely, accurately and professionally. * May be involved in registering applicant and transfer donors based upon completion of appropriate training and operational needs of the center. * May answer the telephone and answer callers question or transfer call to appropriate staff member. * Maintain alertness and awareness to any reaction by a donor may have during or after the pheresis process and notifies appropriate staff. * Alerts Group Leader or Supervisor of donor flow issues. * Ensure the accurate recording of donor data in the el