Seafood Customer Service Rep (Part-Time)

Description: Four Star Seafood is a leading provider of fresh, high\-quality seafood to restaurants, chefs, and consumers in the Bay Area. We are passionate about the ocean and committed to sustainable practices. We like to think of ourselves as hospitality\-focused fishmongers, and part of a close\-knit team that supports each other through each day. Do you love fresh seafood? Are you a customer orientated team player who takes initiative and loves problem solving? If so, come join our dynamic and growing company! **Responsibilities:** * Manage incoming/outgoing calls, providing exceptional customer service to internal departments, customers, and restaurants. * Receive and handle customer concerns, providing appropriate solutions and alternatives within company standards and policies to ensure timely resolution. * Receive, process, and enter orders into the company ordering system. * Review and proof all orders for accuracy. * Assist with order pick\-ups for from wholesale and retail clients. * Print invoices, maintain records, and assist with requests from the Operations Teams. * Provide delivery updates to wholesale and retail clients. * Follow communication procedures, guidelines, and all company policies. Requirements: **If you would like to join our dynamic team, you will bring the following traits to the position:** * Minimum of 1 year of experience providing exceptional customer service. * Strong phone contact handling skills and great active listening skills. * Sound knowledge of Microsoft Office Suite and Google products. * High school diploma or GED equivalent. * Basic math skills (add, subtract, multiply, and divide), with high attention to detail. * Work well under pressure with strong ability to multi\-task and prioritize. * Ability to learn quickly, adapt, and manage time effectively. * Professional "go\-getter" who understands what it takes to provide exceptional guest service. * Excellent communications skills and confidence, with a positive