Bilingual Health Care Customer Service Representative

The **GREAT STATE TEAM** is seeking **Remote Bilingual Health Care Customer Service Representatives** to join our fast\-growing teams! As a **Health Care Customer Service Representative**, you will be handling inbound and outbound calls in a high\-tech environment, resolving general questions regarding insurance, financial assistance, and processing payments. This position is challenging but rewarding, fast paced, and in a team environment. **\*\*Veterans and Military Spouses Encouraged to Apply\*\******Duties include but are not limited to:*** * Makes and answers calls in the name of the client to resolve billing and payment issues utilizing establish work queues and call pools as necessary * Responds to requests for information by patient/account holders in a professional, thorough, explainable manner * Acts to gain payment or arrangement of payment on behalf of the client as appropriate * Follows client\-specific protocols and policies when carrying out duties * Investigates and responds to client enquiries as needed * Enters and monitors payment arrangements * Adhere to all FDCPA, FCRA, HIPPA and other applicable laws ***Qualifications, Skills, and Experience:*** * 1\+ years’ experience working in Call Center of Customer Service function where contact with the public was a part of daily duties * Knowledge/experience of medical terminology, patient billing, healthcare insurance and/or healthcare administration preferred * Ability to work successfully in a fast\-paced, deadline\-oriented environment * Strong organization skills. The ability to work on multiple tasks simultaneously * Demonstrates flexibility in scheduling and assignments, to include regular evening and Saturday work as the business requires * Ability to work successfully and cooperatively within a team\-based environment * Bilingual candidates will provide additional support for bilingual calls ***Internet Requirements:*** *The minimum internet speed requirements for remote work are as follows