Front Desk Agent

**Pacific Hospitality Group provides a unique value proposition to investors and team members through our owner/operator approach. We are a family focused company committed to long term holds that enable us to grow our business and our team members. Our vision is to enrich people’s lives by offering memorable experiences, giving back to our communities and honoring God in all that we do. We are focused on long\-term value creation and sustainable growth.** **Our Guiding Principles:** **Integrity, Compliance, Value Creation, Principled Entrepreneurship, Customer Focus, Knowledge, Change, Humility, Respect, \& Fulfillment** Job Description **Position Summary** The Front Desk Agent provides exceptional, personalized service while supporting daily front office operations, ensuring smooth arrivals and departures and accurate handling of reservations, billing, and guest requests in line with high hospitality standards. The ideal candidate is a polished hospitality professional who thrives in a fast\-paced luxury environment, enjoys engaging with guests, and is passionate about creating memorable experiences. **What You Will Accomplish** **Key Responsibilities** * Welcome guests with a warm, professional, and engaging demeanor while delivering exceptional customer service throughout the check\-in and check\-out process. * Process guest arrivals and departures efficiently, including room assignments, payment handling, billing accuracy, and key issuance. * Anticipate guest needs and provide personalized service by responding to requests, offering resort information, and assisting with local recommendations and amenities. * Maintain strong knowledge of hotel services, promotions, dining outlets, and local attractions to enhance the guest experience. * Support upsells opportunities including room upgrades, resort experiences, and special packages while maintaining a guest\-focused approach. * Handle guest concerns and service recovery situations professionally and