Assistant Director of Operations

**Location:** In\-person between all offices Jenkintown/North Philly/Huntington Valley **Position Summary** The Assistant Director of Operations will serve as a critical leader in strengthening and centralizing staffing compliance and growth operations across the organization. This role partners closely with leadership and cross\-functional teams to ensure efficient staffing processes, regulatory compliance, and scalable growth—particularly supporting expansion on the Angels on Call (AOC) side. This position will build a stronger operational foundation by overseeing staffing strategy, developing team capabilities, and enhancing relationships across care coordination functions. **Key Responsibilities** **Staffing Operations Leadership** * Own and oversee the full staffing function, ensuring optimal caregiver\-client match and coverage * Identify and implement process improvements to increase efficiency, responsiveness, and quality * Partner closely with Karina and the Scheduling team to align daily operations with strategic goals **Team Development \& Support** * Build, coach, and support Staffing Coordinators to enhance performance and accountability * Establish best practices, training frameworks, and performance standards for the staffing team * Foster a collaborative, high\-performing team environment focused on service excellence **Caregiver Recruitment \& Onboarding** * Oversee DCW (Direct Care Worker) orientation and onboarding processes * Support expansion of the caregiver pool to meet current and future demand * Ensure onboarding processes are efficient, compliant, and deliver a strong first experience **Cross\-Functional Collaboration** * Build and maintain strong relationships with Service Coordinators to ensure alignment and continuity of care * Serve as a key operational liaison across departments to support seamless service delivery **Growth \& Special Initiatives** * Support growth initiatives, with a primary focus on scaling the Ange