Sr. Applied Scientist, Amazon Customer Service

**DESCRIPTION** --------------- We are seeking a senior Applied Scientist to join a science team within Amazon Customer Service that is reimagining how customers are connected with the right support experience. This is a senior technical leadership role where you will drive scientific strategy, mentor junior scientists, and deliver foundational models that power real\-time personalization at scale. Key job responsibilities * Lead the science for understanding the demand side of customer service interactions * Characterize who is contacting us, what they need, and how complex their situation is * Invent novel representation learning approaches that encode customer interactions * Directly inform intelligent routing decisions across hundreds of millions of annual contacts **BASIC QUALIFICATIONS** ------------------------ * 3\+ years of building machine learning models for business application experience * PhD, or Master's degree and 6\+ years of applied research experience * Experience programming in Java, C\+\+, Python or related language * Experience with neural deep learning methods and machine learning **PREFERRED QUALIFICATIONS** ---------------------------- * Experience with modeling tools such as R, scikit\-learn, Spark MLLib, MxNet, Tensorflow, numpy, scipy etc. * Experience with large scale distributed systems such as Hadoop, Spark etc. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how\-we\-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting