Applied Scientist , Amazon Customer Service

**DESCRIPTION** --------------- We are seeking an Applied Scientist to join a science team within Amazon Customer Service that is reimagining how customers are connected with the right support experience. This is a role at the intersection of representation learning, behavioral modeling, and large\-scale experimentation where you will see your science deployed in production systems serving real\-time decisions. Key job responsibilities * Develop machine learning models that capture how service associates perform across different problem types and how their capabilities evolve over time * Power intelligent routing decisions across hundreds of millions of annual customer contacts * Directly improve both customer experience and associate satisfaction through model\-driven decisions * Work at the intersection of representation learning, behavioral modeling, and large\-scale experimentation * Deploy science into production systems serving real\-time decisions **BASIC QUALIFICATIONS** ------------------------ * Experience programming in Java, C\+\+, Python or related language * Experience with SQL and an RDBMS (e.g., Oracle) or Data Warehouse **PREFERRED QUALIFICATIONS** ---------------------------- * Experience implementing algorithms using both toolkits and self\-developed code * Have publications at top\-tier peer\-reviewed conferences or journals Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how\-we\-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiti