Field Manager, Operations

**Field Manager, Area Operations** **POSITION PROFILE** This position is directly responsible for execution and management of all managed service operations for Area site locations within assigned territory. Maintain operational strategy and contractual compliance to ensure consistency in site level performance and service excellence standards. Initiates, organizes, and leads the charge on account expansion/renewals. The focus should be on employee selection, development, succession planning, customer experience, and meeting site profit objectives for the assigned territory. This position is a key member of the Area Operations team. **JOB DUTIES AND RESPONSIBILITIES** �· Promotes effective use of internal recruiting and selection process to attract and hire talent. �· Identify employee training and development expectations through formal competency assessments and Ricoh training offerings to achieve proficiencies. �· Arranges assignments, training and other experiences to build team members' learning, development and job satisfaction. �· Direct management of Managed Services employees within assigned area. �· Direct management and on\-site inspection of FSR performance. �· Establishes goals, clarifies roles and responsibilities and holds work group members (Internal/External) accountable. �· Collaborates with other leaders, team members, and internal or external customers to implement a solution or initiative. �· Continually monitor, evaluate and recognize employee excellence leveraging the Ricoh Recognizes program. �· Confronts performance issues and collaboratively establishes steps for improvement including managerial courage to take action and make necessary decisions �· Sets expectations and empowers others to solve problems and facilitates discussions that generate creative solutions and removes obstacles to necessary process changes. �· Responsible for succession planning through the development of promotable candidates. �· Takes