Customer Service/Sales Supervisor

Customer Service \& Sales Supervisor **Department:** Sales **Reports To:** Branch Manager **FLSA Status:** Non\-Exempt **About Duralum Products, Inc.** Duralum Products has been a trusted manufacturer of aluminum patio covers, sun rooms, lattice patio covers, insulated patio covers, and patio enclosures since 1962\. For more than 60 years, we have built our reputation on quality craftsmanship, innovation, and outstanding customer service. We are looking for a Customer Service \& Sales Supervisor to lead our customer service team while ensuring accurate order processing, excellent customer support, and efficient daily operations. This full\-time position offers competitive pay and benefits following the introductory period. **Position Summary** The Customer Service \& Sales Supervisor oversees the daily operations of the sales department by providing excellent customer service, supporting team members, ensuring order accuracy, and maintaining company quality standards. **Key Responsibilities** * Supervise the daily operations of the Customer Service/Sales department. * Provide professional, friendly, and timely service to customers by phone and at the sales counter. * Accurately enter customer orders according to company procedures. * Review customer orders for completeness and accuracy before they are released to production. * Prepare and process customer quotes in a timely manner. * Maintain accurate daily records of incoming orders. * Process payments from COD customers following company procedures. * Schedule department staff to ensure efficient workflow and customer coverage. * Train, coach, and support team members on company policies, procedures, and customer service standards for each area of the department. * Prepare performance reviews for Customer Service/Sales staff. (90\-Day and Annual) * Promote a positive, safe, and productive work environment. * Assist with other duties as assigned. **Qualifications** * High school diploma or GED require