Part-Time Customer Service Representative – Morning Shift

Overview Join Iron Mountain Irrigation as a Part\-Time Customer Service Representative supporting the daily operations of a growing local service company. This role is ideal for someone who is dependable, organized, professional, and comfortable communicating with clients by phone, text, and email. You will often be the first point of contact for new and existing clients. Your ability to gather accurate information, explain our service process, maintain clear records, and follow through will help keep both the client experience and field operations running smoothly. Responsibilities * Answer incoming calls and respond to client text messages and emails professionally. * Gather accurate information from new leads and existing clients. * Explain our service process and help clients understand the next step. * Schedule service calls and coordinate appointments. * Create and update client profiles, requests, jobs, notes, and tags in Jobber. * Maintain clear and detailed records of client interactions. * Follow up on open quotes, pending approvals, and unscheduled work. * Send appointment confirmations, scheduling updates, and follow\-up messages. * Help organize the schedule and communicate delays or changes when needed. * Handle routine client questions and concerns while recognizing when an issue should be escalated. * Assist with general administrative tasks and day\-to\-day office organization. * Help keep client communication and follow\-up organized so the owner can remain focused on field operations. Qualifications * Previous experience in customer service, administration, reception, dispatching, or office support is preferred. * Strong verbal and written communication skills. * Professional and confident phone presence. * Excellent organization and attention to detail. * Dependable attendance and punctuality. * Ability to manage multiple calls, messages, appointments, and follow\-up tasks. * Comfortable discussing service pricing and handling client concer