Front Desk Agent - Primm Valley Casino Resorts

<p style="text-align:left"><span class="emphasis-3">It's fun to work in a company where people truly BELIEVE in what they're doing!</span></p><p style="text-align:inherit"></p><p style="text-align:left"><i>We're committed to bringing passion and customer focus to the business.</i></p><p style="text-align:inherit"></p><p><b>Job Summary</b><br />The Front Desk Agent serves as the first point of contact for resort guests and is responsible for creating a welcoming, memorable experience from arrival to departure. This role manages guest check-ins and check-outs, reservations, room assignments, concierge-style assistance, and guest inquiries while delivering exceptional hospitality and personalized service that reflects the resort's standards of excellence.</p><p><b>Key Responsibilities</b></p><ul><li>Warmly greet guests and provide a seamless check-in and check-out experience.</li><li>Verify reservations, assign accommodations, and explain resort amenities, activities, and services.</li><li>Process room charges, payments, deposits, and billing adjustments accurately.</li><li>Respond to guest requests and concerns promptly, ensuring high levels of guest satisfaction.</li><li>Provide information regarding resort restaurants, spa services, recreation programs, golf, pools, entertainment, and local attractions.</li><li>Coordinate with housekeeping, maintenance, transportation, security, and other departments to fulfill guest needs.</li><li>Manage room inventory, upgrades, special requests, and VIP arrivals.</li><li>Handle incoming calls, emails, and reservation inquiries professionally.</li><li>Promote resort amenities, activities, and special packages to enhance the guest experience.</li><li>Maintain accurate guest records and ensure compliance with resort policies and procedures.</li><li>Resolve guest issues efficiently and escalate concerns when necessary.</li><li>Maintain a clean, organized, and professional front desk environment.</li></ul><p><b>Qualifications</b></p><ul><li>High school diploma or GED required; hospitality or tourism education preferred.</li><li>Prior experience in a hotel, resort, hospitality, or customer service environment preferred.</li><li>Knowledge of hotel property management systems (PMS) preferred.</li><li>Strong computer skills, including Microsoft Office applications.</li><li>Excellent verbal and written communication skills.</li><li>Ability to provide exceptional guest service in a luxury or resort setting.</li><li>Flexible availability, including weekends, holidays, and evening shifts.</li></ul><p><b>Required Skills & Competencies</b></p><ul><li>Outstanding customer service and hospitality mindset</li><li>Professional communication and interpersonal skills</li><li>Attention to detail and accuracy</li><li>Problem-solving and conflict resolution</li><li>Ability to multitask in a fast-paced environment</li><li>Sales and upselling abilities</li><li>Teamwork and collaboration</li><li>Cash handling and payment processing</li><li>Strong organizational and time-management skills</li></ul><p><b>Physical Requirements</b></p><ul><li>Ability to stand and walk for extended periods.</li><li>Ability to lift-up to 25 pounds occasionally.</li><li>Ability to operate computers, telephones, and other office equipment.</li><li>Ability to work in a busy resort environment with frequent guest interaction.</li></ul><p style="text-align:inherit"></p><p style="text-align:left"><i>If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!</i></p>