Customer Service Representative

Job Title Customer Service Representative (Golf, Bartending, Axe Throwing, and Escape Game) **Type of position:** Part\-time **Hours:** 20\-36 Hours/week **Days Potentially Scheduled to work:** **Sunday \& Saturday:** Scheduled between 11a\-10p **Monday\-Friday:** Scheduled between 11a\-8p **General Description, Duties and Responsibilities** As a Customer Service Representative (CSR), you will be responsible for ensuring excellent customer service is provided through a friendly and upbeat attitude, fast and accurate processing of customers, proficiency at cash handling and credit transactions, exceptional communication skills and coordination with other Team Members to respond to inquiries and resolve problems while maintaining a customer first attitude. As a Customer Service Representative, you will be the first point of customer contact for customers during their Golf, Axe Throwing, Escape Game or Bar experience. Other responsibilities will include all the following duties: * Answer the phone and any resulting customer inquiries (Prices, Hours of Operation, Dates of Closures, Information Related to Other Attractions Owned and Operated by the Company, Party Information) * Deliver a consistently high level of customer service to each client while maintaining a safe environment by identifying problem clients and having them removed * Efficient and Accurate use of the cash register/POS system * Ability to proficiently use a computer to check\-in customers for other events within the attraction (Mental Trap/Wicked Axe) * Set\-up, hosting and clean\-up of private events * Interact with customers, take orders and serve snacks and drinks * Assess customers’ needs and preferences to make recommendations * Ensuring that standards for quality, customer service, health and safety are met * Maintain a clean work and dining area by removing trash, cleaning tables and washing glasses, utensils and equipment; notify management of any issues is required * Preempt and act