Asset Protection Agent

What You Will Do * Coach and train associates and leaders on shrink awareness, theft deterrence, and customer service programs. * Partner with Store and AP Leadership to identify theft trends, develop action plans, and promote awareness initiatives. * Deliver SMART customer service and ensure associates have the resources to do the same. * Maintain a safe, clean, and secure store environment by monitoring entrances, exits, and high\-risk areas. * Monitor activity through surveillance, reporting, and exception\-based tools to detect theft, fraud, and policy violations. * Conduct external theft apprehensions and interviews in accordance with laws and company policy. * Investigate and resolve criminal activity, maintain case files, and support law enforcement and court proceedings. * Assist in internal investigations and provide evidence when needed. * Validate store security measures (e.g., locks, gates, alarms) and respond to EAS and emergency exit triggers. * Provide feedback on audit/inspection findings and support efforts to minimize shrink and operational risk. * Respond effectively to potentially violent situations, ensuring safety and composure. * This role may be assigned additional duties and responsibilities in support of business needs. Minimum Qualifications * High School Diploma and 1\-2 Years relevant work experience (e.g. security, retail investigations, loss prevention) * Coach and train associates and leaders on shrink awareness, theft deterrence, and customer service programs * Ability to stand, sit, and perform job duties for extended periods * Ability to lift at least 25 pounds without assistance; may lift more than 25 pounds with or without assistance * Generally scheduled for 40 hours per week; additional hours may be required based on business needs * Requires morning, afternoon, and evening availability on any day of the week * If the state or local municipality requires a salesperson license for this position, you must either be lic