Virtual Customer Service Representative

Philadelphia Truck Parts is seeking a professional, customer\-focused **Customer Service Representative** to provide exceptional support to customers, fleet operators, repair shops, and trucking businesses. The ideal candidate will assist customers with product inquiries, order processing, shipment tracking, and issue resolution while ensuring a positive customer experience. This role requires strong communication skills, attention to detail, and the ability to work efficiently in a fast\-paced environment. **Key Responsibilities** ------------------------ * Serve as the primary point of contact for customers via phone, email, and online chat. * Assist customers with product inquiries, pricing, compatibility, and availability of truck parts. * Process customer orders accurately and efficiently. * Provide updates on order status, shipping, deliveries, and backorders. * Resolve customer concerns, complaints, and product issues in a professional and timely manner. * Coordinate with the sales, warehouse, purchasing, and shipping departments to ensure timely order fulfillment. * Process returns, exchanges, warranties, and refund requests according to company policies. * Maintain accurate customer records and document all interactions in the company's CRM system. * Follow up with customers to ensure complete satisfaction and build long\-term relationships. * Recommend suitable replacement parts or alternative products when needed. * Educate customers on products, promotions, and company services. * Assist with administrative tasks, including data entry, documentation, and report preparation. * Meet individual and team customer service performance goals. * Stay informed about company products, inventory, and industry updates. **Qualifications** ------------------ * High school diploma or equivalent required; Associate's degree is a plus. * Previous experience in customer service, call center, retail, or administrative support preferred. * Experience in the automotive,