Customer Service Representative

*This position is National Remote. You'll enjoy the flexibility to telecommute\* from anywhere within the U.S. as you take on some tough challenges.* **Optum Insight** is improving the flow of health data and information to create a more connected system. We remove friction and drive alignment between care providers and payers, and ultimately consumers. Our deep expertise in the industry and innovative technology empower us to help organizations reduce costs while improving risk management, quality and revenue growth. Ready to help us deliver results that improve lives? Join us to start **Caring. Connecting. Growing together.** This position is full time (40 hours / week), Monday \- Friday. Employees are required to have flexibility to work any of the listed 8\-hour shift schedules, with the final shift assigned after training is completed. The hours of operation is Sunday through Saturday, 24 hours per day. It may be necessary, given the business need, to work occasional overtime or weekends. We offer 4 weeks of on\-the\-job training program conducted during standard business hours of 8:00 am \- 5:00 pm EST from Monday through Friday. **Primary Responsibilities:** * Answer a high volume of calls from patients or their representative * Provide login assistance and customer support to patients using the MyChart patient portal * Ask appropriate questions and listen actively to identify specific questions or issues while documenting required information in computer systems * Assist patients with navigating the MyChart patient portal * Support patients with setting up and troubleshooting telehealth appointments * Maintain all Compliance and HIPAA regulations at all times You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. **Required Qualifications:** * High School Diplom