Counter Manager - de Bijenkorf

**ABOUT THE ROLE:** As our **Counter Manager**, you’ll play a pivotal role in amplifying Gisou’s presence in de Bijenkorf, a luxury, heritage Amsterdam department store. This is more than a retail job \- it's a brand\-building opportunity. You’ll be the face of Gisou on the shop floor, inspiring customers with your deep knowledge of haircare, nurturing a high\-performing team, and cultivating a strong partnership within the department store and HQ. This is a **full\-time position (40 hours per week)**, with **weekend work as part of the regular schedule**. You’ll bring the Gisou Honey Glow to life, every single day through warm service, expert advice, and heartfelt care. **KEY RESPONSIBILITIES:** **Brand Leadership \& Counter Excellence:** * Lead the day\-to\-day management of the Gisou counter at de Bijenkorf. * Deliver a best\-in\-class brand experience, embodying Gisou’s values and storytelling with every interaction. * Be the go\-to expert on all things Gisou: from product knowledge to heritage, ingredients, and usage. * Ensure the counter is visually merchandised to brand standards and always looking its glowing best. **Team Building \& Leadership:** * Recruit, train, and lead a small but mighty team of Beauty Advisors. * Motivate and coach the team to meet and exceed sales targets and KPIs. * Foster a positive, collaborative, and high\-energy working environment. * Lead by example with exceptional customer service, deep product knowledge, and a proactive mindset. * Create the rota for the team. **Retailer Relationship \& Partnership:** * Build and maintain a strong, collaborative relationship with the store's management and beauty teams. * Partner with the Gisou HQ team to plan and execute in\-store events, animations, and activations. * Monitor inventory levels and manage stock replenishment to avoid sell\-outs or overstock. **Sales Performance \& Insights:** * Track daily, weekly, and monthly sales performance, reporting insights and opportuni