Customer Service Manager

**BH Job ID:**4687 **SF Job Req ID:**19467 Ingersoll Rand is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. **Job Title:** Customer Service Manager **Location:** Austin, TX (Onsite) **About Us** Trace Analytics, an Ingersoll Rand company, is an accredited laboratory specializing in compressed air quality testing since 1989\. From our Austin, Texas facility, we help ensure the safety of firefighters, SCUBA divers, and manufactured goods worldwide. Imagine a company with technology leadership of over 160 years, yet it operates with the energy of a startup. Ingersoll Rand has dedicated itself to Making Life Better for its employees, customers, shareholders, and planets. We produce innovative and mission\-critical flow creation and life science technologies – from compressors to precision handling of liquids, gasses, and powers – to increase industrial productivity, efficiency, and sustainability. Supported by over 80\+ brands, our products are used in various end\-markets including life sciences, food and beverage, clean energy, industrial manufacturing, infrastructure, and more. Across the globe, we’re driving growth with an entrepreneurial spirit and ownership mindset. Learn more at irco.com and join us to own your future. **Job Overview:** The Customer Experience Manager will lead a team of 7 representatives, driving day\-to\-day operations and ensuring the delivery of exceptional customer service. This role is responsible for tracking key performance metrics (turnar