Customer Service Rep.

<p><br><strong>Job Overview</strong><br><br><br>Murphy Painters, Inc., a leading company specialising in high-quality commercial and residential painting projects, is seeking a dedicated and professional <strong>Customer Service Representative</strong> to join our team. Based in our <strong>Kansas City, Kansas</strong> office, this is a <strong>full-time</strong> position and a fantastic opportunity for an individual passionate about delivering an exceptional client experience. As the first point of contact for our clients, you will play a vital role in upholding our company's commitment to excellent service and quality craftsmanship.<br><br><br><strong>Job Title:</strong> <strong>Customer Service Representative</strong><br><br><strong>Location:</strong> <strong>Kansas City, Kansas, United States</strong><br><br><strong>Employment Type:</strong> <strong>Full-Time</strong><br><br><strong>Salary:</strong> <strong>$45- $55</strong> per hour<br><br><br><br><strong>Responsibilities</strong><br><br><br>As a Customer Service Representative, you will be a crucial part of our team, ensuring smooth communication and a seamless experience for our clients. Your primary duties will include:<br><br>• Answering incoming calls and emails, and responding to customer enquiries in a professional and timely manner.<br><br>• Providing detailed information about our interior and exterior painting services for both commercial and residential properties.<br><br>• Scheduling appointments and consultations for our painting specialists and project managers.<br><br>• Liaising between clients and our operational teams to ensure clear communication regarding project timelines and requirements.<br><br>• Managing the client database, ensuring all information is accurate and up-to-date.<br><br>• Handling and resolving any customer concerns or complaints with empathy and efficiency to maintain client satisfaction.<br><br>• Assisting with administrative tasks, including the preparation of quotes and follow-up communications.<br><br>• Proactively contacting clients after project completion to gather feedback and ensure their expectations have been met.<br><br><br><br><strong>Qualifications</strong><br><br><br>We are looking for a candidate with a strong background in customer support and excellent interpersonal skills. The ideal candidate will possess the following:<br><br>• Proven experience in a customer-facing or administrative role.<br><br>• Exceptional verbal and written communication skills with a professional telephone manner.<br><br>• Strong organisational and time-management abilities, with a keen eye for detail.<br><br>• The ability to multitask and work effectively in a fast-paced environment.<br><br>• A client-focused attitude with a genuine desire to help people.<br><br>• Proficiency in using standard office software (e.g., Microsoft Office Suite).<br><br>• Experience within the trade or home services industry is advantageous but not essential.<br><br>• Familiarity with CRM (Customer Relationship Management) systems is preferred.<br><br>&nbsp;</p>