Customer Service Specialist

<p><strong>Job Overview</strong><br><br>Ready-Contractors, a reputable construction company serving clients since 1969, is seeking a dedicated and professional <strong>Customer Service Specialist</strong> to join our team. With a long-standing commitment to quality workmanship and reliable service, we are looking for an individual who shares our passion for client satisfaction. This is a <strong>full-time</strong> position based in our <strong>Houston, Texas, United States</strong> office. The ideal candidate will be the primary point of contact for our clients, ensuring a seamless and positive experience from initial enquiry to project completion. You will play a vital role in upholding our company's reputation and fostering strong, long-lasting client relationships.<br><br><strong>Responsibilities</strong><br><br>* Serve as the main point of contact for all client enquiries, providing timely, accurate, and professional responses via phone, email, and other communication channels.<br>* Manage and resolve client issues or complaints efficiently, coordinating with project managers and technical teams to ensure swift and effective solutions.<br>* Keep clients informed of project progress, timelines, and any relevant updates in a clear and proactive manner.<br>* Maintain detailed and accurate records of all client interactions, feedback, and service requests in our CRM system.<br>* Develop a comprehensive understanding of our construction services to address client questions and provide appropriate information.<br>* Identify opportunities to improve the client experience and contribute to the overall success of the team.<br>* Assist with administrative duties related to client accounts and project documentation.<br><br><strong>Qualifications</strong><br><br>* Proven experience in a customer service, client relations, or account management role, preferably within the construction or a related industry.<br>* Exceptional communication and interpersonal skills, with a talent for building rapport and trust with clients.<br>* Strong problem-solving abilities and a calm, professional demeanour when handling challenging situations.<br>* Excellent organisational and time-management skills, with the ability to prioritise tasks effectively in a fast-paced environment.<br>* Proficiency in using Microsoft Office Suite and experience with CRM software is highly desirable.<br>* A client-focused attitude with a genuine commitment to delivering an outstanding level of service.<br><br><strong>Benefits</strong><br><br>* A competitive salary range of <strong>$85,000 - $117,550 USD per annum</strong>, dependent on experience.<br>* Comprehensive health and wellness benefits package.<br>* Opportunities for ongoing professional development and career progression.<br>* A supportive and collaborative work environment within a stable and well-respected company.</p>