Customer Service Associate (Beauty Specialist)

Description: We are seeking a **Customer Service Associate (Beauty Specialist)** to support our valued clients and customers via email, SMS, and inbound calls. The ideal candidate is passionate about the beauty industry, eager to make a positive impact, and looking for a long\-term position with a great company. If you are ready to join a team that excels in providing outstanding service, we want to hear from you!? * **Shift: Monday\- Friday 8:30am\- 5:00 pm MST** * **Hybrid Schedule: 3x per week on site (Tuesday, Wednesday, Thursday)** **Job Responsibilities** * Field inbound customer calls, texts, and emails ranging from basic inquiries to processing orders and troubleshooting issues * Communicate with clients in a timely, organized, and professional manner * Balance customer advocacy with business negotiation * Provide feedback from customers regarding product quality and purchasing experience for continuous improvement * Understanding multiple brands within the business Requirements: * Solid communication skills (written and spoken) * Customer service, proactive and logical problem\-solving skills and experience * Speed and accuracy in typing and note\-taking * Beauty or cosmetology experience a plus * Must be a good\-natured team player with a calm, patient and helpful demeanor * Computer literacy and ease with toggling between computer programs and the Internet * High School Graduate or GED, some college coursework preferred * Spanish bilingual a plus * Work and personal references required **Benefits** * $17\.00/hour * Position is eligible for a 5% quarterly bonus * 401(k) with company match \- $ for $ up to 4% * Vacation/Holiday Leave * Medical/Dental/Vision * Life and AD\&D Insurance * Access to hundreds of discounted beauty products * Opportunities for growth and advancement **Equal Employment Opportunity at Beauty Industry Group** At Beauty Industry Group, we are proud to be an Equal Opportunity Employer. We celebrate diversity and are commi