Orthodontic Patient Coordinator

**Job Summary** Carolina Braces is seeking a motivated, compassionate, and self\-starting individual to join our team as an Orthodontic Patient Coordinator. This role is ideal for someone who enjoys building rapport over the phone, thrives in a fast\-paced environment, and takes pride in helping patients begin their orthodontic journey with confidence and ease. The Orthodontic Patient Coordinator serves as the first point of contact for prospective patients and is responsible for managing incoming leads, scheduling consultations, verifying insurance information, and delivering an exceptional new patient experience. **Key Responsibilities:** **New Patient Communication \& Lead Management** * Answer high\-volume inbound calls with professionalism and warmth, using approved scripts * Make outbound calls to follow up with leads, confirm appointments, and engage with referrals * Respond to web inquiries, social media messages, and referral communications * Build rapport with prospective patients and provide a friendly, informative first impression * Track and manage new patient leads using PracticeBeacon or a similar CRM **Scheduling \& Patient Onboarding** * Schedule new patient consultations accurately and efficiently * Meet or exceed scheduling and lead conversion goals * Send digital new patient packets and ensure paperwork is completed prior to appointments * Assist patients with forms and explain what to expect at their first visit **Insurance \& Administrative Coordination** * Collect and enter accurate patient and insurance information * Assist with basic insurance verification and communicate coverage expectations * Maintain HIPAA\-compliant and up\-to\-date records in patient systems **Referral Management \& Clearance Coordination** * Prepare and send dental clearance letters when necessary * Follow up with referring dental offices for required documentation * Maintain smooth communication with external providers and track referral activity **Team