Clinic Receptionist

Description: **SUMMARY** The clinic receptionist works directly with the public assisting the veterinary technicians, assistants and doctors, scheduling appointments, answering the phone, and providing pleasant customer service. **Schedule:** Variable work schedule including evenings, weekends and some holidays **PRINCIPAL ACCOUNTABILITIES** * Uphold the mission of Humane Animal Rescue throughout all responsibilities of the position. * Understand and support the Open Door Philosophy of Humane Animal Rescue. * Maintain positive relationships with co\-workers, managers, directors, clients, and stakeholders. * Knowledge of multi\-line phone system. * Friendly, professional and courteous manner with customers is essential. * Answer telephone calls for the Veterinary Medical Center. * Schedule appointments for the Veterinary Medical Center. * Ability to discern emergencies vs routine care and the ability to refer out if necessary * Enter medical records, create invoices, and take payments from clinic clients. * Proficiency in clinic software as well as kennel software. * Assist in reception duties for vaccines clinics both onsite and offsite. * Assist in admitting and discharging of surgery patients. * Basic understanding of veterinary medical terminology, vaccines, medications and disease recognition. * Fill and explain prescriptions. * Assist customers with their questions, providing the highest level of customer service and accuracy. * Make changes to, and assist other employees with, the operation of the voice mail system. * Ability to multi\-task and work in a fast\-paced atmosphere. * General computer knowledge regarding Microsoft Outlook, Word, and Excel **Work Environment:** While performing the duties of this job, the employee could be exposed to hazards associated with aggressive animals; hazards associated with infected animals and controlled substances; exposure to unpleasant odors and noises; exposure to bites, scratches and animal wastes; possible