Customer Service Representative - Driving

Overview: SP\+, a Metropolis company, is an artificial intelligence company for the real world. We use computer vision to enable checkout\-free parking experiences. So there’s no fumbling with tickets, machines, apps, or credit cards. You just “drive in and drive out.” We are the largest parking network in America, with over 23,000 employees powering mobility at over 4,000 locations across North America and Europe. Today, we are reinventing parking. Because it’s important, it's everywhere and impacts everyone. Tomorrow, we will power checkout\-free experiences anywhere you go to make the everyday experiences of living, working, and playing remarkable \- giving us back our most valuable asset, time. Responsibilities: Ensures highest quality customer service and assists the maintenance team with keeping all common areas by the entrances and exits clean.* Assists customers in making payment to fully automated revenue control equipment * Helps customers with parking services and facilitates the expedient flow of traffic through the facility * Leads programs to improve client and customer satisfaction * Assists in the management of the day\-to\-day activities of the assigned location. * Monitors parkers in pay\-in lanes * Interacts with customers in a friendly and professional manner * Provides assistance to customers that have forgotten where they parked their vehicle. * Performs other necessary functions as assigned. * Conducts garage and facility audits as required by management. * Counts “bank” of revenue (if required) at beginning of shift to ensure starting total is correct. * Makes change (if required) for customers before transactions. * Quotes rates for parking services. * Gives directions to customers to various locations in the city. * Resolves customer complaints independently or with the aid of a supervisor. * Answers telephone in a prompt and courteous manner (if required). * Maintains cleanliness of facility and picks up trash in the surroundin