Supervisor Customer Care - SHP Customer Service - Tech Way - Day Shift - Full Time

**Job ID** JR207577 **Date posted** 07/14/2026 San Diego, California * Tech Way * Day * Regular Responsibilities **Hours****:** **Shift Start Time:** 8 AM**Shift End Time:** 5 PM**AWS Hours Requirement:** 8/40 \- 8 Hour Shift**Additional Shift Information:** **Weekend Requirements:** As Needed**On\-Call Required:** No**Hourly Pay Range (Minimum \- Midpoint \- Maximum):** $34\.170 \- $44\.090 \- $49\.370 The stated pay scale reflects the range that Sharp reasonably expects to pay for this position. The actual pay rate and pay grade for this position will be dependent on a variety of factors, including an applicant’s years of experience, unique skills and abilities, education, alignment with similar internal candidates, marketplace factors, other requirements for the position, and employer business practices. **What You Will Do** The Customer Care Supervisor is responsible for overseeing the daily operations of the customer care team. This role will provide effective leadership in the Customer Care Contact Center through a commitment to performance management, offering accurate information and assistance in a courteous, compassionate, and timely manner. Supervises, develops and enhances the effectiveness of the Contact Center staff, as required to ensure the team provides the highest level of quality service to our customers. In addition to direct staff development, the supervisor is responsible for oversight of work production, coverage, and timeliness for all lines of business, with an emphasis of an assigned department job function. Reviews, analyzes, and reports on performance key metrics. Monitors team scorecards and quality, to improve overall customer experience and implement quality improvement initiatives. Fosters professional external and internal working relationships. Ensures staff have resources needed to provide excellent customer service. Accurately completes assignments within designated time frames. Actively participates in e