Front Desk Supervisor

**Description** **Job Overview:** Oversees all Front Desk staff. Has the competency and intrapersonal skills to work independently, and without direct supervision. Possesses strong communication, telephone, and customer service skills. Detailed oriented and able to multitask. Meets and greets residents; checks guests and service providers in/out. Able to understand and react to emergency response and access control procedures; monitors and operates electronic security control systems; and accurately maintains daily logs, records, and forms. **Your Responsibilities:** * Oversees and schedules all Front Desk staff for building. * Maintains schedules and timesheets/cards for payroll purposes. * Keeps track of activity logs, incident reports for the Manager’s review. * Works closely with the Front Desk Coordinator and assists the Front Desk Coordinator to fill shifts when needed. * Provides training for all new hires assigned to property. * Forwards vacation and day off requests to Front Desk Coordinator for approval. * Assists in investigations, tape/log reviews for any unusual incidents. * Helps Property Manager with any special requests, i.e., administrative work, mailings, etc. * Demonstrates excellent customer service, communication, and time management skills. * Monitors Emergency Response System. * Greets and directs residents, guests, and invitees. * Monitors and controls Electronic Security Control Systems. * Responds to emergency situations in a timely and efficient manner within hours of notification. * Monitors and controls access to the building. * Maintains daily log, records, and forms. * Resolves and follows\-up on all complaints/issues. * Maintains a safe and secure environment throughout the building/property(s). * May be assigned other duties by the on\-site property manager. Follows safety procedures and maintains a safe work environment. * **Skills and Qualifications:** * High school diploma o