Inside Sales/Customer Service Sales Rep (New Orleans)

Responsible for providing customer support, selling to and servicing existing CCD accounts via telephone by performing the following duties. **Essential Duties and Responsibilities include the following. Other duties may be assigned.** * Answer phone in a timely manner and enter information into database. * Respond to customer requests and take appropriate action as needed. * Responsible for calling on assigned accounts on scheduled call days and notifying supervisor of any off day deliveries. * Notify supervisor of account changes as they pertain to call day, delivery day and hours of operation. * Update supervisor on competitive information in designated territory. * Responsible for executing priorities and objectives and other goals. * Responsible for ensuring product freshness in assigned territory according to CCD quality standards. * Responsible for maintaining a professional image at all times. * Maintain knowledge of products, company policies, pricing structures and methods of delivery in order to provide technically accurate solutions to inquiries. * Maintain a safe working environment in designated territory. * Must have ability to show up on time and ready to work scheduled shifts. * **Competency:** To perform the job successfully, an individual should demonstrate the following competencies: * **Problem Solving** \- Identifies and resolves problems in a timely manner; Develops alternative solutions. * **Technical Skills** \- Pursues training and development opportunities. * **Customer Service** \- Manages difficult or emotional customer situations; Responds promptly to customer needs; Meets commitments. * **Interpersonal** \- Remains open to others' ideas and tries new things. * **Oral Communication** \- Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Demonstrates group presentation skills; Participates in meetings. * **Team Work** \- Gives and welcomes feedback; Contributes to building a positive